Privacy Policy

This Notice describes the categories of personal information we collect, how we use that information, when and with whom we share it, and the choices and rights you have. It also describes the steps we take to protect your information.

The personal information we may collect about you broadly falls into the following categories.

Information you provide to us

Certain parts of our Website and Services may ask you to provide certain personal information. The personal information that you are asked to provide, and the reasons you are asked to provide it, will be made clear at the point we ask you to provide it.

We collect information you provide directly to us when you use our Website, Apps, or Services. The types of personal information we may collect directly from you include email addresses, postal addresses, phone numbers, employee names, usernames, information about the type of service required, marketing preferences, job titles, credit card payment information, transactional information (including Services purchased), as well as any communications, inquiries, contact, or other information you choose to provide during your use of the Services.

When you provide this personal information, we will only use it for the specific reason for which it is provided. If you believe one of your contacts has provided us with your personal information and you would like to request that it be removed from our database, please contact us at info@onetouchnetworks.com.

Information we collect automatically

When you visit our Website or use our Apps or Services, we may collect certain information automatically from your device. In some countries, including in the European Economic Area, this information may be considered personal data under applicable data protection laws.

Usage information — We keep track of your activity in relation to the Website, Apps, or Services, the configuration of their computers, and performance metrics related to their use of the Website, Apps, or Services. For example, when you use our Services we may collect:

• Traffic data about the communications that take place through our platform (calls, team chat, video conferencing, SMS) to enable us to transmit those communications effectively and efficiently;
• Network Monitoring data to enable us to maintain the security and agility of our internal networks;
• Log data including IP address, ISP, browser type, referring/exit pages, files viewed, operating system, date/time stamp, and clickstream data;
• Device data about any device including mobile phone number, operating system, and model if you use our Services via our Apps;
• Call Detail Records produced by telephone calls or other telecommunications transactions (time, duration, completion status, source and destination numbers);
• Meta data created about other data such as size, formatting, or other characteristics;
• Emails and communications with us;
• Billing data, which includes any payment data.

Cookies and similar technologies — We use various technologies to collect information, which may include cookies, when you visit our Website or use our Apps or Services.

Information from third parties

We may collect names, email addresses, postal addresses, and city of residence from third parties to market our products and services. This collection of information and marketing is always carried out in compliance with applicable law. We only receive this information where we have checked that these third parties either have your consent or are otherwise legally permitted or required to disclose your personal information to us.

We may receive personal information about you from other sources, including publicly available databases or third parties from whom we have purchased data, and combine this data with information we already have about you, in accordance with applicable laws. This helps us to update, expand, and analyze our records, identify new customers, and provide products and services that may be of interest to you.

We may collect personal information about you from other applications you use if you choose to integrate any Onetouch Networks Apps or Services with other Apps or Services.

We may use the information we collect from you for a range of purposes, including to:

• Administer, operate, protect, and maintain the Website, Apps, or Services;
• Process and complete transactions, and send related information including transaction confirmations and invoices;
• Manage and improve your use of the Website, Apps, or Services;
• Prepare and provide you testimonials regarding the Website, Apps, and/or Services;
• Help deliver our Website, Apps, or Services to Customers for service and support;
• Investigate and prevent fraudulent activities, unauthorized access to the Website, Apps, or Services, and other illegal activities;
• Help personalize your experience and retarget you for advertising purposes;
• Respond to inquiries and requests and to provide you with information and access to resources;
• Aggregate and analyze your use of the Website, Apps, or Services for trend monitoring, marketing, and advertising purposes;
• Send you technical alerts, updates, security notifications, and administrative communications;
• Any other purposes about which we notify and receive your consent from you.

We and our third-party marketing service providers may also use the information Customers send to us for our marketing purposes, in accordance with your marketing preferences and applicable law. You may opt out of our marketing at any time.

Legal basis for processing (EEA only)

If you are from the European Economic Area (EEA), our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.

We will normally collect personal information from you only where we have your consent, where we need the personal information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect the personal information in question.

If we ask you to provide personal information to comply with a legal requirement or to enter into a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).

If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the details under the “Contact Us” section below.

We will not rent or sell personal information about you. We may share and disclose your information with the following third parties:

• Onetouch Networks or any of its worldwide affiliates consistent with this Notice for data processing;
• Business partners, contractors, vendors, and authorized third-party agents to operate, deliver, improve, and customize our Services; provide support and technical services; send marketing and operational communications; and enforce our acceptable use policy;
• Law enforcement agencies, regulatory or governmental bodies, or other third parties to respond to legal process, comply with any legal obligation, protect or defend our rights, interests, or property or that of third parties, or prevent or investigate wrongdoing in connection with the Website, Apps, or Services;
• Any third parties in connection with a prospective or actual sale, merger, acquisition, financing, or reorganization of our business.

Update and access to your information

Where we process personal information collected via our Website, Apps, or Services for our own account management, billing, or marketing purposes — and where required by applicable law — we provide individuals with the opportunity to access, review, modify, and delete such personal information that we process.

Your privacy rights as an EEA Person

If you are from the EEA, you may have broader rights to access and delete your personal information, to object to or restrict processing, or to request portability of your personal information.

To make such requests, send an email to info@onetouchnetworks.com or write to us at the mailing address in the “Contact Us” section below. We will consider and handle all requests in accordance with applicable laws.

If we have collected and processed your personal information with your consent, you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing conducted in reliance on lawful processing grounds other than consent.

You also have the right to complain to your local data protection authority at any time. In general, when processing personal information to provide our Services, we do so on behalf of our EEA Customers and in accordance with their instructions. If you wish to access, review, modify, or delete any personal information we process on behalf of a Onetouch Networks Customer, you should contact that Customer with your request. We will then help them fulfill that request in accordance with their instructions.

This Notice does not apply to, nor are we responsible for, the privacy, information, or other practices of any third parties, including any third party operating any site or service to which the Website links — including but not limited to social media sites. The inclusion of a link on the Website does not imply our endorsement of the linked site or service. You should check the privacy notices of those sites before providing your personal information to them.

Our Website offers publicly accessible blogs or community forums. Be aware that any information you provide in these areas is public and may be read, collected, and used by others who access them and may remain on the public forum indefinitely. To request removal of your personal information from our blog or community forum, contact us at info@onetouchnetworks.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why. We encourage all Users to exercise caution when providing personal information in blogs and community forums.

Keeping your information secure is important to us. We maintain a variety of appropriate technical and organizational safeguards to protect your personal information both during transmission and once received. Onetouch Networks has no control over or responsibility for the security or privacy policies or practices of other sites on the Internet you might visit, interact with, or from which you might buy products or Services, even if you visit them using links from our Website.

Please note that no website, mobile app, or service is completely secure and so, while we endeavor to protect our Customers' information using the measures described above, we cannot guarantee that unauthorized access, hacking, data loss, or a data breach will not occur.

We will retain your personal information for no longer than is necessary to fulfill the purposes for which the information was originally collected, unless a longer retention period is required or permitted by law for legal, tax, or regulatory reasons, or other legitimate and lawful business purposes.

Where we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.

Onetouch Networks does not provide products or services designed for use by children under the age of 16, and we do not knowingly collect personal information from or about children under the age of 16. If you believe that a child under the age of 16 has disclosed personal information to Onetouch Networks, please contact info@onetouchnetworks.com.

We may update this Notice from time to time in response to changing legal, technical, or business developments. When we change our Notice, we will post those changes on this page and update the “Last updated” date at the top of this page. If we make material changes, we will notify you more directly, for example by posting a notification or message on the Website or by emailing you prior to such changes taking effect. We encourage you to review this Notice regularly to stay informed of the latest modifications.

We reserve the right to change this Privacy Policy without providing you with advance notice of our intent to make the changes. If you have any questions about our privacy policy, please feel free to contact us by clicking on the ‘contact’ tab on the navigation bar or by emailing us at the address below.

If you provide us with a cell phone number to text you, you are agreeing to an SMS communication with our company. Information collected for SMS consent will not be shared with third parties or affiliates.

SMS consent communication

The phone numbers obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

Types of SMS communications

If you have consented to receive text messages from Onetouch Networks, Inc., you may receive messages related to the following:

• Appointment reminders
• Follow-up messages

Example: “Hello, this is a friendly reminder of your upcoming appointment with provider [Name] at [Location] on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time.”

Message frequency

Message frequency may vary depending on the type of communication. For example, you may receive up to 2 SMS messages per week related to your appointments, billing, etc.

Example: “Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status.”

Potential fees for SMS messaging

Standard message and data rates may apply, depending on your carrier's pricing plan. These fees may vary if the message is sent domestically or internationally.

Opt-in method

You may opt in to receive SMS messages from Onetouch Networks, Inc. in the following ways:

• Verbally, during a conversation
• By submitting an online form

Opt-out method

You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly at support@onetouchnetworks.com to request removal from our messaging list.

Help

If you are experiencing any issues, you can reply with the keyword HELP. Or you can get help directly from us by emailing support@onetouchnetworks.com.

Additional options

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

Standard messaging disclosures

• Message and data rates may apply.
• You can opt out at any time by texting "STOP."
• For assistance, text "HELP".
• Message frequency may vary.

If you have any questions, comments, or concerns about this Notice, please e-mail us at support@onetouchnetworks.com.