Solutions & Services

We specialize in UCaaS and hosted VoIP platforms. We also work directly with network providers to ensure the most cost-effective pricing, ideal solutions, and 100% customer satisfaction.

UCaaS

UCaaS Broker

Let Onetouch Networks help you navigate through the UCaaS world by supplying you quotes side by side to conveniently compare of recommended UCaaS vendors. Let us provide you budgetary quotes in minutes so you can decide if migrating to the cloud with UCaaS does makes financial sense for your business.

Let us show you that it is possible to upgrade and migrate your phone system to the cloud can actually save you money. In many cases, Onetouch has saved our clients over 50% from what they were paying on their existing phone systems. Give us a few minutes and we will show you the numbers.

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UCaaS Implementation Service

At Onetouch Networks Services, we offer vendor agnostic VoIP Implementation Professional Services to ensure your installation goes in on time and within budget, hassle-free. Onetouch Networks Services VoIP implementation success revolves around our holistic approach of the entire project, not just the installation phase. Our process starts from pre-sales by first understanding your requirements and goals. Our technicians will then conduct a site assessment and address any issues uncovered. The process continues with customizing a Scope of Work document (SOW) that outlines and defines the proposed services.

Once approved, a project manager will be assigned to plan, coordinate, and monitor the project ensuring all milestones and deliverables are met. The project manager will serve as your main point of contact until project completion. Our service will conclude with end user and/or administrator training.

Our VoIP Implementation Professional Services focus on these areas:

Equipment (EQ) Order and Tracking

  • Full IT network integrator
  • Purchase EQ at “best value”
  • Complete EQ order and tracking transparency

Stage and Configure

  • Stage and configure EQ
  • RMA management
  • Admin web portal buildout
  • Test and confirm call flow design
  • Storage

On-Site Deployment

  • Non-intrusive installation
  • “Plug – Test – Pass” process
  • Isolate and troubleshoot issues
  • Final walk-through
  • Training

Phone System Admin Support

Onetouch Networks provides UCaaS phone administrator service for any business requiring on-going phone system management. Our phone administrator service relieves our clients from the daily phone management responsibilities and provides a piece of mind that our dedicated support team will always be available from a call or email away. We currently manage and support the following UCaaS platforms: RingCentral, 8x8, Intermedia, NetFortris, Jive, AT&T Office@Hand, and AT&T Collaborate.

Phone Administrative Services Include:

  • MACD (Moves, Adds, Changes, and Deletions)
  • Number porting request
  • Auto attendant and schedule management
  • Group (Queue, paging, monitoring etc.) management
  • Phone programming and setup
  • Softphone integration assistance
  • Call analytics report

Internet

Day 1 Internet

Onetouch Networks can quickly setup your Internet connection in as little as one day using AT&T wireless broadband solutions. Couple with devices such as Cradlepoint, we can provide your business a permanent, temporary, and/or back up Internet access securely.

Simply tell us your location to determine the available speed options and Onetouch Networks will do the rest.

Network Integration

Onetouch Networks has a team of network engineers and technicians that are available to integrate our solutions into your network. Our seasoned network engineers are will provide deliverables such as BOM and SOW and will work with our technicians to procure and install. We guarantee any solution recommended will integrate seamlessly into your existing network.

Mobility

AT&T Wireless

Wireless management made easy. With Onetouch Networks, we are experts in AT&T mobility management. Our dedicated wireless project manager support is here to help. With over 30 years of combined wireless experience we’ve seen it all. We handle all types of requests from activations, device upgrades and rate plan optimization. In other words, we are your one-stop shop for everything mobility. With AT&T, you will experience the Nations fastest network and the largest portfolio of devices from any carrier.

 

  • Device Activations and Upgrades=
  • IoT & Mobile Applications
  • Rate Plan Analysis & Optimization
  • Moves, Adds, Changes
  • Free next-day air shipping

AT&T FirstNet Dealer

Onetouch Networks is an authorized AT&T FirstNet Dealer. As a FirstNet Dealer, Onetouch can provide unique solutions that could be used over the FirstNet platform today including:

 

  • Purpose-built devices: Rugged handhelds, body cameras, rugged laptops, tablets, gateways, modem
  • Public safety applications: Situational awareness, automatic vehicle location (AVL), push-to-talk API.
  • Integration: Interoperability solutions for two-way radios, dispatch and LTE, staging, kitting, installation, professional services

Phone System Admin Support

Onetouch Networks provides UCaaS phone administrator service for any business requiring on-going phone system management. Our phone administrator service relieves our clients from the daily phone management responsibilities and provides a piece of mind that our dedicated support team will always be available from a call or email away. We currently manage and support the following UCaaS platforms: RingCentral, 8x8, Intermedia, NetFortris, Jive, AT&T Office@Hand, and AT&T Collaborate.

Phone Administrative Services Include:

  • MACD (Moves, Adds, Changes, and Deletions)
  • Number porting request
  • Auto attendant and schedule management
  • Group (Queue, paging, monitoring etc.) management
  • Phone programming and setup
  • Softphone integration assistance
  • Call analytics report

Interested? Talk to us

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