Last week, our Green Bay team was on a business trip visiting AT&T sales teams across California. While away from the office, they continued answering incoming office calls using their unified communications (UCaaS) app, never missing a beat. However, a member kept getting his calls dropped because of a weak data signal while inside an office building. Is there a solution to solve this issue? Umm, yes! He accessed the call settings directly from the app and forwarded the calls to his mobile number. Problem solved! Sounds simple? Well, it is. But bear in mind, he didn’t have to access the UCaaS portal through a browser using his login credentials. Nor did he have someone back at the office manually forward his calls from his desktop phone. The scenario illustrates the power and convenience of UCaaS.
This blog is created to share actual experiences using UCaaS to integrate communications seamlessly into our business lives. We will blog the everyday UCaaS experiences that improves business continuity, workspace flexibility, work productivity, customer communications, and much more. Welcome to the life of a UCaaS user!